At Mywaptech Mobile World, customer satisfaction is our priority. This Refund and Returns Policy outlines the conditions under which returns, replacements, and refunds are processed.
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## 1. Return Window & Eligibility
Our return policy lasts **7 days** from the date of delivery. If 7 days have passed since your purchase was delivered, we cannot offer a full refund or exchange.
To be eligible for a return:
* The item must be unused, unwashed, and in the same condition that you received it.
* It must be in its original packaging with all tags, manuals, and accessories intact.
* You must provide a valid receipt or proof of purchase.
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## 2. Non-Returnable Items
The following types of items cannot be returned or refunded:
* **Return Shipping Fees:** Customers are responsible for paying their own return shipping costs. Return shipping costs are non-refundable.
* **Restocking Fee:** We do **not** charge any restocking fee for returned items.
* **Tracking:** If you are returning items over ₹1,000 / $50, we strongly recommend using a trackable shipping service. We cannot guarantee receipt of returned items without tracking.
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## 4. Refund Process & Timelines
1. **Inspection:** Once your return package is received at our facility, it will be inspected within **2 to 3 business days**. We will send you an email notification confirming receipt and the approval or rejection of your refund.
2. **Payout:** If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit/Debit Card, UPI, Net Banking) within **5 to 7 business days**.
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## 5. Sale Items, Exchanges & Damaged Goods
* **Sale Items:** Only regular-priced items may be refunded. Sale items are non-refundable unless defective.
* **Damaged or Defective Items:** We only replace items if they arrive damaged or defective. If you receive a damaged product, please email photos/videos of the defect to **[email protected]** within **48 hours** of delivery.
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## 6. Late or Missing Refunds
If you haven’t received a refund after 7 business days:
1. Re-check your bank account or payment app statement.
2. Contact your credit card company or bank, as processing times can vary.
3. If you have done all of this and still have not received your refund, please reach out to our support team.
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## 7. Contact Us
For any questions regarding refunds, returns, or order cancellations, please reach out to us:
